Logmein rescue technician console

The applet automatically removes itself from the remote PC at session conclusion. Multiple simultaneous active sessions can be conducted using: Administrators can also create Support Channels — web-based links that automatically connect Customers to technicians — and assign them to specific Groups.

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The Technician Console is the online interface used by support technicians to conduct remote support sessions. Technician Console The Technician Console is the online interface used by support technicians to conduct remote support sessions.

The applet automatically removes itself from the remote PC at session conclusion. Interactive Chat and detailed Session History Prompts to permit or deny technician access to all functions File Transfer to the technician Ability to stop Remote Control or disconnect at any time.

The applet provides remote Customers with: Multiple simultaneous active sessions can be conducted using: Create Technician Groups and assign permissions at a granular level Assign Support Channels to specific Technician Groups Enable and view reports of technician performance Enable and view reports of Customer satisfaction levels.

With the customer's permission, this small. This intuitive online interface is used by Administrators to create and assign permissions for other Administrators, technicians, and Groups. Administrators can also create Support Channels — web-based links that automatically connect Customers to technicians — and assign them to specific Groups.

Technicians can initiate new sessions or respond to online customer requests waiting in a shared Queue. Interactive Chat and detailed Session History Prompts to permit or deny technician access to all functions File Transfer to the technician Ability to stop Remote Control or disconnect at any time Administration Center This intuitive online interface is used by Administrators to create and assign permissions for other Administrators, technicians, and Groups.

LogMeIn Rescue is a powerful, easy-to-use remote support solution comprising three main components: The Administration Center allows Administrators to: It's the interface through which technicians communicate with Customers and conduct remote support.

The Windows and Mac Desktop Apps enables technicians to access their console in one click, so they can provide support faster, without the hassle of a browser.

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